CCPA acts against misleading claims and service lapses by water purifier company

India's Central Consumer Protection Authority (CCPA) has found misleading or inadequate disclosures in claims relating to annual maintenance contracts, warranty benefits and refund policies, following complaints about water purifier after-sales service. The CCPA has directed stronger consumer disclosures, better grievance handling and availability of genuine spare parts. The order reinforces that consumer facing claims must clearly disclose material conditions, while companies must have effective systems for handling warranties, repairs and complaints.